SNCF Sucks Customer Reviews and Feedback
The Société nationale des chemins de fer français (SNCF, "French National Railway Company") is France's national state-owned railway company. Founded in 1938, it operates the country's national rail traffic along with Monaco, including the TGV, on France's high-speed rail network. Its functions include operation of railway services for passengers and freight, and maintenance and signalling of rail
Current Employee - Engineering says"Any evolution looks nearly impossible without the right diploma (X, administration), inertia"
Current Employee - Anonymous Employee says"the culture is evoluting but globally the management is more directive than participative"
Former Employee - Anonymous Employee says"Big and slow, does not give thrills each day."
Agent d'accueil (Former Employee) says"Formation et évolution à la tête du client. Management douteux. Les CDD pris pour des larbins et infantilisés. Milieu très cancanier. Hiérarchie irrespectueuse et abus de pouvoir. Manque de professionnalisme et de maturité. Collègues dépressifs, fainéants et font semblant de bosser certains. Inégalité de traitement voir injustice envers certains collègues !"
Technicien maintenance telecom et video protection (Former Employee) says"Tout est dans le titre sncf pourrie par le prive si vous voulez un avenir ne postuler pas chez sncf svp"
Alternant RH (Former Employee) says"Très déçu une promesse d’embauche en alternance après une semaine on me dit qu’on me garde pas Très très déçu que deviens mon avenir a cause de la SNCF 😥 Fuyez cette entreprise"
Technicien de voirie (Former Employee) says"Trouvez-vous normal qu’on vous fait venir à Paris, passer les tests, être reçu aux tests et un an plus tard après plusieurs mails sans réponse de leur part on reçoit un mail nous précisant qu’il n’y a pas de poste disponible. Il est précisé en plus que la validation de notre test est valable un an et par conséquent si on est toujours intéressé il faut tout recommencer. Merci SNCF.AucunTout"
Art Co-ordinator (Former Employee) says"I did not enjoy working with SNCF. They did not value my input or value the importance of the Art For All tent at the events. They did not value the support of some of the other volunteers either and this made me very sad."
Technicien de maintenance industrielle (Former Employee) says"je sortait de l'ecole difficile de soumettre un avis"
superviseur réseaux (Former Employee) says"Pour la suite d'un avis. Pas de réactivité sur le action future. Manque de communication contrée. Manque de planifications des traims.rienmanque de communication"
Agent de mouvement (Former Employee) says"Formation trop courte, formateur incompétent, Frais de déplacement pour la formation jamais perçu complète, certains salaire incomplet, Congé payé jamais reçu. Je ne travaillerai plus jamais à la SNCF."
Demandeur d'emploi (Former Employee) says"La moindre des politesses c'est de répondre aux annonces. Il est dommage que les diplômés supérieur au bac ne sont pas recrutés. (On comprend mieux maintenant. le niveau de service ...)"
Agent commercial (Current Employee) says"Aucune écoute des agents voire manque de respect de la part de la hiérarchie. Rien pour récompenser les meilleurs et rien pour mettre au boulot les fainéants.Facilités de circulation, opportunités d'évolutionsHoraires décalés, Rigidité de l'organisation"
Gestionnaire sinistre - Alternance (Former Employee) says"je ne souhaite plus travailler de nouveau à la sncf. pour de nombreuse raison.cantinetout"
Agent de propreté base aérienne de Damblain (Former Employee) says"nettoyage des locaux, faire les repas, aide informatique, l'aspect le plus agréable était de discuter avec les employés pour savoir ce qu'ils faisaient"
Agent technique (Former Employee) says"Trop mal payé, bloqué par la grille salariale !! Pas assez de reconnaissance par rapport au metier"
SECRETAIRE ADMINISTRATIVE en alternance (Former Employee) says"Accompagnement pour une formation avec un tuteur tout c’est très mal passer pas d’écoute, pas le droit à l’erreur aucun soutien des collègues.Train gratuitTrain en retard"
Commercial (Former Employee) says"Environnement trop pollué ! Difficultés à évoluer Rémunération pas terrible alors que la pression psychologique et énorme le management et brutal et le travail et épuisant tant moralement que physiquement.Trains gratuitÉpuisement moral et physique"
Directrice communication île de France (Former Employee) says"aucune empathie, le management est inexistant, pas d'opportunité d'évolution, résultat de l'amalgame de plusieurs sociétés sous un même chapeaula cadre de travail (ancienne usine)tout le reste"
Agent commerciale (Current Employee) says"Je travaille à la sncf depuis 6 ans je vous donne un conseil passer votre chemin et trouver un autre métierTrain gratuitPaye, les horaires, les procédures, vie social"
CONTROLEUR (Former Employee) says"entreprise ou les techniciens travaille dans des conditions non structuré"
Conducteur de Train (Former Employee) says"Poste aux conditions de travail difficile horaires de travail variables, de nuit, de week end. Evénements marquants au cours de la carrière affectant sa santé physique moral et vie personnel. Aucuns encadrements positifs, constructifs, Management douteux incohérent avec les directives interne SNCF ( TT 000809) et Arrêté du 6 août 2010 relatif à la certification des conducteurs de train. Peu d'évolution de carrière de changement de poste, proposition de formation. Mauvaise gestion du personnel concernant les reconversion professionnel, reclassement Vision trop disciplinaire par la hiérarchie.SalaireManagement"
Voyages en groupes. (Former Employee) says"Exploitation personnelle permanente des cadres et maîtrises qui vous font faire tout le travail, alors qu'eux se promènent en ville.Le train;Aucune reconnaissance du travail accompli"
samd says"Appalling service from nice to Monaco and back again! The SNCF should be disgusted with themselves for crowding in as many people as possible on to a train when there is a pandemic!! Sooooooo many people not wearing masks, not wearing them correctly and ZERO personnel at SNCF controlling the trains. I complained to a woman at SNCF office in Monaco she just shrugged her shoulders at me, complained to another person in Nice SNCF who could not careless? Utterly appalling."
Fos says"Business trip to Paris Cancelled due to train strike, I filled the form out for a refund and they gave me a typical french credit note....The French hate refunds, bugger the customer is SNCF attitude. Tried to phone have spent two hours in total I never get through, they tell you that they are so busy! I can imagine the staff there just sitting there chatting they couldn't careless for their customers!"
Eric James Davidson says"Hi this is an update on my attempts to obtain Refund from SNCF, still trying as of the 25th January. Have managed to get a voucher for part of the journey, but the rest of the journey was completed by me according to their website. Non of the journey took place as there were no trains. I do not want vouchers, I want a full cash refund as I will not be using SNCF again, Yesterday customer service advisor told me they did not have Email address for customer complaints, and the telephone number they gave was extremely busy owing to very high demand, you couldn’t make it up, have asked to be put in touch with management but that has fallen on deaf ears still going round in circles after many more Emails and form filling in. A simple request for a Refund has turned into an absolute nightmare."
Jasi says"Mulhause SNCF realisation .. Most of the Male employes and one old female and one young employe are kind and speaks english .. but in other yong womens are like an aregend .. dont know why if i ask some thing in english they arw handeling me like a shitt.. i dont knoq why .. i recommended them to learn Customer handeling in swiss SBB Railway employes.. Also i recomend every one to keep smiling which is good for helth .... Message for SNCF of mulhause chief may be ur good kind person..."
Benjamin says"They ruined my Christmas by cancelling the train because of the strikes. I can't see my parents anymore."
JCorny says"In july 2019 I wanted to take the train in Paris st Lazare to Carentan, to visit my mother and soak up some D-day history. The first train I was supposed to take around 5 never left due to "un incendie". The train an hour later left 20min too late, understandable if you just had a fire in the previous one. Wich quickly went up to over an hour during the journey. In Lison the train remained in the station for around one hour, without any explanation. Out of pure despair, since it was around 22 o clock I arranged my own way to the final destination. When filing a complaint to receive some of my money back, I learned of their frankly ridiculous "remboursement" rules. After a 2 hour delay you are entitled to 50% of your ticket price. By some amazing coincidence which I can only presume was due to the interventen of Harry Potters French cousin, my train apparently arrived in Carentan with 113 min of delay. Which only gives me 25% of the original ticket price (1-2hours). Imagine my joy when after learning this, the o so helpful customer service people also told me that nothing under €4 is compensated. Which leaves me with nothing for a two hour delay and a cancelled train. So SNCF I would rather not use your service again, going to Carentan by broom or poney would even be more appealing. I feel sorry for the French people who have no choice but to use this service."
Margo Thomas Larpinovitch says"Service incompetent"
Samson says"SNCF has the WORST customer service EVER!!! Not helpful at all!!! I booked 2 TGV tickets from Paris to Tours and 2 bus Tickest from Trous to Paris through their website, I received a cancellation email after the money was already withdrawn from my account!!! After several emails and several attempts to contact them, NO cooperation AT ALL from their side although I have proof!!! This is called a theft!!! SHAME on them!!!"
Aleksy Ruszała says"It scum company that not even speak any word in English. Lost my train because i spent 10 minutes on gate trying explain them which train i try to access."
Mister Ay Es says"Missed my flight because of these clowns. The staff just laugh if you dare to complain. Is it any wonder France is in the state it is?"
Angus says"I had a terrible experience travelling with SNCF when I was on holiday in France in June. Their staff had downed tools and walked out on a super self-indulgent 3 month long strike. Officially, the strike was supposed to be 2 days out of 5, but the reality on the ground was that the trains were seriously disrupted 5 days out of 5 with SNCF announcing that this was due to the national strike. On the day I arrived it took over 4 hours for me just to cross Paris from one side to the other. Even when they aren't on strike the railway workers' attitude to their customers positively stinks. Twice I have got trapped between two sets of ticket barriers when my ticket having let me through the first barrier mysteriously failed on the second. I went in search of help from the SNCF agents on duty. On the first occasion the railway worker point black refused to help saying that it was not his job to deal with issues like that and even refused to call for assistance from one of his colleagues. On the second occasion the SNCF agent gleefully informed me that his shift had just finished and that he would see me tomorrow. I sincerely believe that he meant it. On both occasions, I eventually managed to extract myself from the situation, but my escape was no thanks to SNCF or their staff. I have now reached the stage whereby I am no longer prepared to pay the wages of people who are unwilling to do their job and so not only won't be travelling with SNCF again, but I won't return to France either."
Jens Bjerre says"It is completely impossible to find information about. Refussion of tickets in English on their side."
Noel says"I travel to Barcelona regularly. I was delayed 5 hours once, but offered a paltry €30 voucher in compensation. How mean is that? The counter service, especially at Barcelona Sants, is non existent. You can't even chose a seat, just take what you are given. I'm sorry, but I do not wish to sit on a table for four, with 3 complete strangers, for 6 and a half hours!! They won't even bother to tell you your seat number before paying, making it impossible to change it without paying more money. The staff can be very rude and offhand. This is unacceptable. Come on SNCF, this is the 21st century. Surely it is not impossible to offer a seating plan. They are available online. Surely customers should have some choice where they sit and not be treated like cattle. They are paying your salaries after all. Eurostar can do it, why not you?"
Rosa mendoza says"Sncf personnel are not helpful and acts like you owe them gold when they just direct you to the right platform. That's part of your job!"
Ramon Weisskopf says"I am waiting since 14 month for a refund. The folks cant even speak french for christ sake. Horrible. Dont travel with sncf, if u got a problem they dont give a F...."
betina 93 says"@pitniff95 @MarieRenault14 @RERD_SNCF @DelarueJC @vpecresse @TransportsIDF @AlertesRERD @RERDcoupe @le_rerd… https://t.co/SxcndZMHwa"
Enzo simier says"@ryanyzq @PhiIStone @PhilhCH @elonmusk SNCF in France is horrible. I dare not to dream of having a hyper loop network ?"
betina 93 says"@MarieRenault14 @pitniff95 @RERD_SNCF @DelarueJC @vpecresse @TransportsIDF @AlertesRERD @RERDcoupe @le_rerd… https://t.co/kskR9mcwYW"
Pitniff95 says"@beta3093 @MarieRenault14 @RERD_SNCF @DelarueJC @vpecresse @TransportsIDF @AlertesRERD @RERDcoupe @le_rerd… https://t.co/4SodunKgHb"
In The News
Business Wire reports"SNCF Group Implements Key Measures in Response to Covid-19 Crisis"
FRANCE 24 English reports"France's SNCF to cancel 9 out of 10 high-speed trains during massive Thursday strike"
Reuters reports"High-speed TGV train derails in eastern France - SNCF"
The Guardian reports"David Gilmour in legal fight with composer of French SNCF train jingle"